Frequently asked questions
Fleet electrification, answered.
Common questions from operators evaluating electric vehicles. For deeper dives — vehicle manuals, charger guides, troubleshooting — visit our Help Centre.
Is there a minimum fleet size to work with 7Gen?
There's no fixed minimum. We've supported pilots from a single vehicle up to fleets of 50+. The optimal entry point depends on your routes, depot charging access, and electrification timeline — that's what our intake call is for.
See full article in Help Centre →What types of vehicles does 7Gen support?
All commercial vehicle classes from cargo vans (Class 1-2) through Class 8 tractors — including box trucks, last-mile delivery vehicles, regional and drayage tractors, and specialty fleet vehicles. We work with manufacturers across the EV truck market and match vehicles to your duty cycle.
See full article in Help Centre →Do you operate outside Canada?
Our primary market is Canada, but we serve select clients across the northern United States and have active partnerships in several US states. If your fleet operates cross-border or you’re US-based, get in touch and we’ll let you know whether we can support your specific region.
See full article in Help Centre →How do I get started with 7Gen?
Schedule an intake call with one of our fleet specialists. We'll review your current operations, routes, and fleet composition, then come back with a feasibility-and-economics assessment tailored to your specific scenario — usually within a week.
See full article in Help Centre →How long does a fleet electrification project typically take?
Pilots run 3-6 months from intake to first vehicle in service. Full-fleet rollouts span 6-18 months depending on charging infrastructure scope. We sequence vehicle delivery to match charger commissioning so trucks aren’t sitting idle waiting for power.
See full article in Help Centre →How do I know if my building can support charging?
We assess panel capacity, available service, and required utility upgrades during the feasibility phase — usually starting from your single-line diagram and panel schedule. Most existing service can handle 4-8 Level 2 chargers without an upgrade; depot-scale DC fast charging usually requires a service upgrade and utility coordination.
See full article in Help Centre →How does 7Gen’s financing work?
We offer EV-as-a-Service: a single monthly bill covers the vehicle, charger, telematics, fleet management, and maintenance. You don’t take on capital expense or residual-value risk. Standard terms are 5-7 year finance leases with $1 buyout options at term.
See full article in Help Centre →What incentives can my fleet qualify for?
Quebec runs Écocamionnage with top-ups for Class 6-8 trucks. BC has CleanBC HD in place and a new provincial program is on the way. Several US states offer additional programs (HVIP, WAZIP, ZERO Fleet). Carbon credit revenue (CFR / LCFS) layers on top — typically $4K-$12K per vehicle per year. Run our calculator for a scenario-specific estimate.
See full article in Help Centre →What support do you provide after delivery?
Every vehicle ships with telematics, a 24/7 driver support line, and quarterly fleet-health reviews. Charger maintenance is included in the contract — no separate service agreement. Charger uptime is monitored remotely; faults trigger a dispatched technician within typical response windows of 24-48 hours.
See full article in Help Centre →Can I see or test-drive an EV before signing?
Yes. We arrange ride-alongs and depot visits at customer sites where similar vehicles are already running, plus OEM-hosted demo events for specific models. The intake call surfaces what’s available within driving distance of your fleet.
See full article in Help Centre →